Payment and Shipping

Payment
We accept Credit Card payment:

Tax

The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Shipping
Products are shipped by La Poste, PostNL, DHL.

All items ordered are shipped from our facility in China. Here is our address:

Address: Duhui 100 Mansion Block A, Room 18E, Zhonghang Rd, Futian District, Shenzhen, Guangdong Province, China, 518031

Orders are usually shipped on the same day after order confirmation and payment.
You will receive an email notification when your order is shipped. A tracking number will be provided, which will become active within 24 hours. Please note that this process may take longer during events or holidays. If you are unable to track your package normally, please contact us, and we will resolve this issue within 48 hours.
If your order is delayed, please contact us via email at order@pc-portable-batterie.com, and we will promptly check the situation with the transportation company. Thank you for your understanding and support.
Please ensure that your delivery address is correct. If you need to change your address, please send an email to us within 24 hours after payment. We are not responsible for incorrect or non-existent addresses.
We can cancel your order if you contact us in time after your purchase. If your payment is complete and the parcel has not been shipped out, you can cancel your order before delivery. We will refund the full amount. Orders cannot be canceled once the parcel has been shipped out.
We will provide a tracking number and a tracking link promptly. If you have not received your item for an extended period, please contact us promptly. We will confirm the status with the couriers and get back to you as soon as possible.
If the product gets lost during transportation, we will arrange a replacement for you and bear the shipping cost ourselves. Alternatively, we will issue a full refund if you no longer need the item.

In France

Shipping methods	Shipping Costs (handling cost included)
Registered Delivery	EUR 5.95
Delivery time	7 - 15 working days

In Switzerland

Shipping methods	Shipping Costs (handling cost included)
Registered Delivery	CHF 5.95
Delivery time	7 - 15 working days

In Europe

Shipping methods	Shipping Costs (handling cost included)
Registered Delivery	EUR 5.95
Delivery time	7 - 15 working days

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